Delta was my first transition into learning what it meant to design for a digital experience end to end, versus my previous experience designing static products for print. I learnt what responsive design was and why it was important, the need for user testing, how to work with a production team and what red lines were, engaged with engineering and understood what it meant to complete QA and ensure a product met our design standards. I learnt a lot at AKQA in a short space of time and absorbed all I could from those around me, it was an opportunity to grow quickly and gain experience working with and for some of the largest brands in country that have an impact on the day to day lives of many of us.
The nature of agencies is quick, ideas are generated, presented and acted on without much questioning, though people there had a lot of passion and care for what they did. I noticed the importance of taking pride in your work and ensuring that what you release, you're satisfied with. At the end of the day I still enjoy standing in-line at the airport and watching others navigate the app, or sitting on a plane and seeing how people interact with the tvs, knowing that I once had a role in them.